Frequently Asked Questions
Is the guided demo mandatory to start with?
Yes, we highly recommend the Guided Demo before any engagement. This session serves three crucial purposes: Firstly, it ensures that our system aligns with your specific requirements. Secondly, it provides an opportunity for our team to advise on tailored, discounted pricing by identifying features you may not need. Lastly, it establishes effective communication and rapport between you and our support team, who will be closely working with you during training and ongoing support. This ensures a smooth and customized onboarding experience tailored to your business needs.What’s the timeframe for getting started?
We ensure a swift setup for your company, typically completing it within a maximum of two business days from receiving your setup/configuration data. Additionally, we offer the convenience of uploading your existing customer list (up to 10,000 customers) and product catalog (up to 1,000 products) using standard Excel templates. This streamlined process aims to get you up and running efficiently.What kind of training and support you provide?
The key differentiation in Infoblink system is the personalized training and support service we provide. The moment you sign up with us, a dedicated account manager will be assigned to you, he/she will train you on the system and app (as many time as you wish), will be your focal support contact any time during your subscription. Hotline numbers are provided for emergencies and escalations. Traditional support tools are also available like: online chat, videos and online user guide.How does your pricing work? And do you offer Free Trial?
Infoblink's cloud option is priced per-user either quarterly or annually, with ZERO set-up fees. The prices include all the software licenses needed as well as the server hosting, you just need to provide your sales reps with 3G or 4G data bundle of 1 GB per month (covers the daily usage of 8 hours up to 26 days per month). For the Route Optimization feature, a quota can be purchased and consumed with no expiration , and can be renewed whenever needed. Regarding the Free Trials: We choose not to offer a traditional free trial as our approach involves personalized onboarding, one-on-one training, and data uploading services tailored to your specific needs. Every account setup includes customization with your company logo, old customers’ data and business configurations. Instead, we provide a 'short-term' project pilot, encompassing training and support, ensuring minimal investment and risk as you embark on our cloud solution journey.Are the cloud solutions reliable and secure?
The service is provided through Amazon web services (AWS) to ensure the highest international standards of security and availability. We also provide on-premise and white-label solution if required by your company. Your business data are treated with the highest confidentiality. Daily backups are taken automatically on all the servers, and -as per our data and privacy policy- Infoblink has no right to use your data for any purpose. We can sign special data confidentiality agreements if required by your legal team or regulatory requirements. You can request wiping out all your business data in the event of service cancellation.Is the service available everywhere? and what are the languages and operating systems supported?
The system and the App are available where Internet, 3G/4G mobile data exists. The App supports English and Arabic language, while the dashboard available in English, Spanish, Swedish and Arabic. More languages are being added based on the demand. The dashboard is a web application that can be used from any web browser (chrome is preferred), while the mobile app is available for the low-cost Android phones and hand-held devices.Do you have “referral program” or looking for Partners?
Yes, we are happy to work with sales parters all over the world, and we offer very good commissions.Join Our Sales Partner Program – Earn with Great Commissions!
Become a part of our success story! We offer an exciting opportunity for sales partners with attractive commissions for every lead you refer to us for a demo, which eventually converts into a paying customer. Whether you’re an individual or a business, our flexible partnership model ensures that you can grow alongside us.Why Partner with Us?
- High Commission Rates: Enjoy one of the best commission structures in the market.
- Easy Onboarding: We handle the heavy lifting! From DEMO to setup to training, we take care of the entire onboarding process and after sale support from A to Z, so you can focus on getting leads while we ensure a smooth start for every new client.
- Referral Program: Already know businesses that could benefit from our solutions? Refer them to us and earn rewards for every successful referral.
- Customers Are Partners Too: We also offer discounts to existing customers who refer new clients to us. They receive credits applied to their next invoice as a thank-you!
ZATCA e-Invoicing in Saudi Arabia – Do you support phase 2?
ZATCA e-Invoicing Compliance for KSA Businesses
Our system fully supports ZATCA e-invoicing and meets all ZATCA Phase 1 and Phase 2 requirements in Saudi Arabia. Our system and app let you issue tax invoices or simplified tax invoices, with real-time integration to the ZATCA Fatoora platform. You can also easily print e-invoices or simplified e-invoices that include the QR code.
Key Features for ZATCA e-Invoicing:
- Instant Integration on Handheld and Mobile Phones: Issue invoices directly from our the mobile phone of your sales rep, connected instantly to ZATCA.
- Print Options: Print e-invoices with a QR code.
- Cloud Solution: Get compliant in couple of days with our ready-to-use cloud system. This is perfect for late runners or companies who missed the deadline and still updating their internal systems. We also offer temporary pricing until your internal system is fully integrated.
Unmatched Support for Full ZATCA Compliance
Unlike many other providers who offer only basic integration, Infoblink provides exceptional, personalized technical support. We ensure your ZATCA invoicing compliance is complete.
Just connecting and sending invoices to the ZATCA platform isn't enough for full Phase 2 compliance. You must actively monitor and fix warnings from the platform. This helps refine customer and address data to match ZATCA requirements. Such steps prevent fines and future invoice rejections.
Our dedicated support team and account managers work closely with you. We offer intensive support after integration. We'll help resolve any issues and ensure your data meets all ZATCA invoicing standards.
Special Focus on SMEs for ZATCA e-Invoicing
We also focus on medium and small businesses (Wave 15 and above - integration deadlines table) with revenues under 3 million SAR. We offer special pricing to fit your revenue and team size. There's no annual limit on number of issued invoices.
Ready-to-Go Cloud Solution for ZATCA
Our cloud solution is ready for setup in just a few days. This helps businesses that missed their compliance deadlines or those with outdated systems. We can also provide a our solution on on interim-basis until your legacy system is fully ingrated.
Feel free to contact us for FREE consultation
Phone or Whatsapp: +201003176331
